Complex Labour Processes
Multiple labour processes, provisions and administrative procedures needed to be translated into structured digital journeys.
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New Labour Code IT Implementation
SAMADHAN 2.0 — Digital Labour Dispute, Claims & Grievance Management
SAMADHAN 2.0 is a government digital platform designed to digitize labour-related applications, industrial disputes, claims, complaints and case proceedings. The platform brings multiple labour processes into structured digital workflows, enabling authorities to manage applications from submission and scrutiny through processing, resolution and closure.
Client
Ministry of Labour & Employment, Government of India
Role
Business Analyst / Application Design
Duration
National Programme
Industry
Government & Labour Administration
Enterprise Solution
SAMADHAN 2.0 — Digital Labour Dispute, Claims & Grievance Management
Transformation at a Glance
4
New Labour Codes
41
Digital Modules
E2E
Case Lifecycle
Rule-Driven
Digital Workflows
End-to-End Application Journey
Samadhan 2.0 — End-to-End Digital Application Journey
The Business Problem
Transforming complex labour processes into a connected digital ecosystem.
The New Labour Code implementation required labour-related processes to be translated into structured digital journeys that could be used by workers, applicants, employers and government authorities.
The platform needed to support multiple modules, application categories, jurisdiction rules, officer workflows, case statuses and operational monitoring while maintaining a clear digital trail throughout the application lifecycle.
Multiple Stakeholders
The ecosystem involved workers, employers, officers, authorities and other stakeholders participating at different stages.
Jurisdiction & Allocation
Applications needed to reach the appropriate authority and concerned officer based on applicable business and jurisdiction rules.
Case Visibility
Authorities required a centralized workspace to monitor applications, pending actions, proceedings and outcomes.
From Requirement to Product
Understand
Understand legislation, policy and operational requirements.
Analyse
Analyse existing processes, stakeholders and exceptions.
Design
Define workflows, rules, roles and functional behaviour.
Validate
Support implementation, UAT, defect resolution and release.
Digital Case Lifecycle
One structured journey from application to closure.
The platform experience is built around the complete lifecycle of a labour application rather than isolated transactions.
Application
Worker, citizen or applicant initiates the applicable labour service or complaint.
Scrutiny
Application information and supporting details are checked before further processing.
Jurisdiction
Applicable authority is determined based on the relevant business and jurisdiction rules.
Allocation
The application is routed to the concerned authority or officer for action.
Processing
The concerned officer reviews the application and performs the applicable case actions.
Proceedings
Where applicable, notices, hearings, submissions and proceedings are managed.
Decision
The applicable decision or order is recorded within the digital case journey.
Closure
The case is completed with its status, actions and history maintained for traceability.
Officer Workbench
A centralized workspace for application processing.
The officer experience provides a structured workspace for viewing, searching and processing applications across different labour processes and application states.
✓Category-wise application management
✓Pending application visibility
✓Application search
✓Application status tracking
✓Application-level actions
✓Proceeding management
✓Resolution tracking
✓Recovery certificate processing
✓Prosecution proposal handling
✓Operational monitoring
Product Experience
Application Management
Industrial Dispute
Notice of Change
Standing Order
Strike Notice
Unfair Labour Practice
Trade Union Verification
Application Lifecycle
AcceptedProceedingReserveResolutionRecovery CertificateProsecution Proposal
Module Ecosystem
41 modules connected through a common digital framework.
Different labour processes were brought into a connected ecosystem while retaining their individual business workflows and case requirements.
Industrial Relations
Industrial Dispute
Notice of Change
Permission / Approval
Standing Order
Modal Standing Order
Strike Notice
Unfair Labour Practice
Recovery
Trade Union Verification
Claims & Complaints
Claims
Wages
Payment / Gratuity
Bonus
General Complaints
Other Complaints
Appeal / Review
Case Outcomes
Accepted
Proceeding
Reserve
Resolution
Recovery Certificate
Prosecution Proposal
Business Rules & Workflow Logic
Turning administrative decisions into system behaviour.
A key part of business analysis was defining how applications should move through the system, who could act on them and what should happen at each stage.
Jurisdiction Rules
Identify the applicable authority according to the nature of the application and relevant jurisdiction criteria.
Allocation Rules
Route applications into the appropriate authority or officer work queue.
Workflow Rules
Control the available actions and next stages based on application status and process conditions.
Role-Based Actions
Ensure that different participants can perform the actions applicable to their responsibilities.
Case Progression
Maintain structured movement from application through processing, proceedings, decision and closure.
Traceability
Maintain visibility of application progression and actions throughout the case lifecycle.
Government Administration
Central
Central Labour Administration
Digital processing of applicable labour applications and cases under the relevant central-government processes.
↔Workflow
Coordination
Coordination
State
State Labour Administration
Applicable state-level labour workflows and authorities within the broader digital ecosystem.
My Role as Business Analyst
Requirement Engineering
- ✓Requirement gathering
- ✓Stakeholder discussions
- ✓Requirement clarification
- ✓Functional requirement documentation
Process Analysis
- ✓As-Is process analysis
- ✓To-Be process design
- ✓Gap analysis
- ✓Exception identification
Functional Design
- ✓Workflow definition
- ✓Business rules
- ✓Role mapping
- ✓Application states
Implementation Support
- ✓Development clarification
- ✓UAT support
- ✓Defect analysis
- ✓Release support
BA Perspective
The real challenge was not creating another application. It was translating complex labour processes into a digital journey that people and authorities could actually execute.
My contribution focused on understanding the business problem, analysing processes, defining requirements, converting rules into functional behaviour and supporting the technology team through implementation and validation.
Key Challenges
01
Translating Labour Requirements Into Software
The core challenge was converting labour-related requirements and administrative procedures into clear, implementable system behaviour.
02
Managing Multiple Modules
The implementation covered 41 modules, each with its own process requirements, actors, validations and workflow considerations.
03
Designing Workflow Around Real Operations
The digital journey needed to represent how applications are actually received, reviewed, allocated, processed and concluded.
04
Supporting Different Case States
Application processing required structured states such as accepted, proceeding, reserve, resolution and other applicable outcomes.
Business Outcomes
Digitized labour dispute and grievance processes
Structured Industrial Dispute case management
Enabled digital processing of claims and complaints
Centralized pending and disposed application visibility
Standardized application and case workflows
Improved traceability across application lifecycle
Reduced ambiguity during development
Improved stakeholder collaboration and requirement clarity
What I Learned
Legislation Must Become Executable Rules
For digital government systems, requirements ultimately need to become validations, decisions, workflow transitions and system actions.
Process Understanding Comes First
Good functional design starts by understanding the real business process before designing screens or technical solutions.
Workflow Is the Backbone of Case Management
The value of a case-management platform comes from controlling the journey and ensuring every stage has clear ownership and action.
Traceability Builds Trust
For government applications, visibility of status, actions and case progression is critical for operational accountability.
SAMADHAN 2.0
Justice for Workmen, Made Simple, Easy & Quick.
A digital transformation initiative focused on bringing complex labour processes into structured, transparent and traceable digital workflows.